Delete it yourself (instant)
- In the iOS app: go to More → Delete Account and confirm. Your account is deleted immediately.
- On the web: sign in and open your profile, then choose Delete account and confirm.
What gets deleted
Deleting your account removes your sign-in, your profile details (name, email, phone number, photo), your saved searches and favourites, and your notification history. Property listings, chain data and tasks you created are kept while your account is open and are deleted with the account, per our GDPR & data rights policy.
Some data is kept for a limited period after deletion:
- Account restore window — up to 12 months, so an accidentally-deleted account can be recovered. Ask us to erase immediately if you don’t want this.
- Financial / transaction records — at least 6 years, as required by HMRC.
- Support correspondence and security logs — kept per the retention periods in the GDPR policy.
Delete some data without closing your account
You don’t have to delete your whole account to have data removed. You can:
- Do it yourself: in the app or on the web you can remove individual property listings, photos, documents, saved searches and favourites at any time — deleting an item removes it from our systems, and your profile details can be edited or blanked in Profile.
- Ask us: use the request form below and choose “Delete some of my data”, telling us what to remove (for example old documents, a past listing, or your phone number). We’ll action it under your right to erasure and leave the rest of your account untouched.
Request deletion
Use this form to request deletion of your whole account, or of specific data while keeping your account. We’ll verify the request against the email on the account and action it within 30 days, confirming by email when it’s done. It also works if you can no longer sign in.
Prefer email? Write to hello@myproperhome.com from the address on your account with the subject “Account deletion request”.